We want to hear from you

Compliments & complaints

Your feedback helps us improve. We take complaints seriously and respond promptly.

Compliments

If you've had a good experience with the practice, we'd love to hear about it. Compliments are shared with the team and lift everyone's spirits.

Complaints

If something hasn't gone well, please tell us. Most complaints are resolved quickly through an informal conversation; for more serious issues we follow the NHS complaints procedure.

If you remain dissatisfied

You can escalate your complaint to:

Parliamentary and Health Service Ombudsman — ombudsman.org.uk · 0345 015 4033 (England).
Public Services Ombudsman for Wales — ombudsman.wales · 0300 790 0203 (Wales).
Healthcare Inspectorate Wales (HIW).
Care Quality Commission (CQC).